help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa stopped working and won't charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-29-2019 09:22 - last edited on ‎06-30-2019 12:42 by

‎06-29-2019 09:22 - last edited on ‎06-30-2019 12:42 by

I purchased my Versa 11 months ago. This morning I woke up and it wouldn't do anything. I have push the select and back button to see if I can start it up. Nothing. I had put it on the charger and it is not charging at all. I have cleaned the charger and the back of the Fitbit quite a bit over the last few weeks because I've noticed that when I put it onto the charger it doesn't connect and charge. The Fitbit has been losing charge faster and I'm having to recharge it more frequently. Wednesday night it did not even track my sleep thought did Thursday night. I have looked and try several things but can't seem to solve the issue.

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-30-2019 12:42

‎06-30-2019 12:42

Welcome to the Fitbit Community @Blooming-in-win.

 

I appreciate your participation in the Forums and sharing that your Fitbit Versa which you purchased 11 months ago wouldn't do anything. I appreciate your troubleshooting efforts and letting me know that you've been having issues with the battery drain and tracking sleep previously. I recommend checking the complete troubleshooting steps including a restart from this help article: Why isn't my Fitbit device's battery charging?

 

Keep me posted on the outcome! 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes