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Versa stopped working and won't restart

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‎05-28-2019 08:27 - last edited on ‎05-29-2019 18:05 by

‎05-28-2019 08:27 - last edited on ‎05-29-2019 18:05 by

My Versa stopped working yesterday. I eventually restarted it by holding the left and bottom right buttons, but it would flash random screens and send repeated alerts. The buttons were no longer responsive so I put it into the charger and charged it back up to 99%. It was not flashing random screens any longer but the buttons still weren’t responsive, so I tried to see if there was anything I could do using the Fitbit app. There was nothing I could see that would affect the Fitbit from the app except to change faces. I tried that but it didn’t work. I put it back into the charger and after a couple of minutes it got very hot, so I took it out and tried to restart it. Nothing. I tried a factory reset, holding all three buttons for over 3 minutes. Still nothing. 

 

Help. 

 

 

Moderator edit: subject for clarity

 

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‎05-29-2019 18:03

‎05-29-2019 18:03

Welcome to the forums @DebbieDowner1.

 

Thank you for sharing the details of the issue with your Fitbit Versa. I appreciate your troubleshooting efforts. At this point, I don't recommend trying to charge or restart the device as I've gone ahead and escalated your case to our Support team. They will be glad to assist you further regarding this matter and provide a solution. Please keep an eye on your inbox for further instructions.

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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