07-26-2019
05:09
- last edited on
07-26-2019
18:07
by
YojanaFitbit
07-26-2019
05:09
- last edited on
07-26-2019
18:07
by
YojanaFitbit
yesterday it seemed my flashlight would be on when i didn't turn it on and i had a hard time turning it off, then screen just went black and i haven't been able to restart it. it was 50% charged at the time. I charged it overnight and still won't turn on. I've tried so many times holding back button and bottom button for more than 10 seconds to no avail. the watch is a year old. Please help, I'm lost without my watch...
Moderator edit: Subject for clarity
07-26-2019 18:06
07-26-2019 18:06
Hi there! Thank you for your participation in the forums @Kermit0678.
Thanks for restarting your Versa. You did a great job troubleshooting your Fitbit, so let's try a couple of steps that might help to bring it back to life.
How old is your Fitbit? I'd suggest to clean the contacts of your Versa. These contacts can become obstructed with the time by microscopic dirt or debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts, do not scrape them with anything metal because this may damage the plating and result in corrosion.
Please try to restart your it again. How are you changing your Fitbit? We recommend plugging your charging cable into a USB port on your computer or other low-energy device. If necessary, you can use a UL-certified USB wall charger. Don't use a USB hub or battery pack to charge, and only use the charging cable that came with your tracker. Did you have issues before with the charging cable?
Please take a look of these recommendations to charge your Fitbit too.
Let's give it a try and please keep me posted.
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