Versa stopped working correctly after the firmware update

[blueisis02]

So earlier this week, I updated my Versa. I noticed after the update that the BPM isn't tracking, my steps & active minutes aren't updated in challenges correctly and my touch screen will not work when I swipe up or down. It wasn't having these issues before to update. What gives? Please help!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @blueisis02, thanks for stopping by in the Community Forums. I'm sorry to hear about the inconveniences you have been having with your Versa after the firmware update.

I've seen that you both contacted our Support Team after posting here and they helped you with this matter. If you have any questions about the resolution of your case, feel free to contacted them back for a better understanding of the information that they provided to you.

Let me know if there's anything else I may do for you in the meantime. 

[Rueshouse]

I have this issue as well. I noticed that the led lights on the back of the watch are no longer working either. I restarted the watch and tried the various fixes offered in the forums. Could you share what resolution you had? Thx 

[MarreFitbit]

Hi there @Rueshouse, welcome! It's nice to have a new member in the Community Forums. I'm sorry to hear that your Versa stopped tracking your heart rate. I appreciate you've already taken the time to troubleshoot your watch prior to posting here. Nice way to go! 

In order for me to better assist you with this, please confirm that you've followed the steps below:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Also, for more detailed information, see: What factors can affect my heart-rate reading on my Fitbit device?

I'm looking forward to your response, keep me posted. 

[Rueshouse]

New weird behavior from the watch to report, it appears to only able to
operate 12ish hours on a full charge, and when I went to put it on this
morning the clock was 5 hours off. I tried to sync several times with no
success. Then I saw this message. None of these steps have worked to
restore BPM function. Other functions appear to be restored. It took me
several attempts to successfully restart the watch and have it connect to
the app.
TBH I think I'm done with Fibit. This watch has not functioned at 100% in
over 8 months. There has been a myriad of issues from the device to the app
not able to function on two of my phones. Favorite bug was logging over
100,000 steps in my sleep. There is always an issue and when I have
contacted customer service it seems to struggle as much as I do with this
watch.

[MarreFitbit]

Hi there @Rueshouse, I appreciate you had followed the tips and recommendations provided above. I understand where your concern is coming from.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

[blueisis02]

Unfortunately there was no fix for me. I'd replaced my Versa literally 5 times in less than a year. My 1 year warranty expired on 6/7/2020, so they cannot help me. The rep offered a 25% discount if I bought another fitbit through the site. Unfortunately, the Versa has COMPLETELY changed my mind about fitbit and the quality of their fitness watches. I think I'll try an apple watch and see how it compares.

[MarreFitbit]

Hi there @blueisis02. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking your comments and sentiments in regards to our products and services into consideration.

We understand and respect your decision regarding the 25 % our Support Team previously offered. Please know when a Fitbit device is deemed defective we review eligibility using the one year warranty option. For our full warranty terms and conditions, see our Return Policy and Warranty.

Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

We understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our Support Team again or you can also check our warranty policies here for a better understanding of the information you were provided.

[blueisis02]

The issue was not the 25% discount. I was FULLY aware that I cannot be helped once the year warranty runs out.

The issue is the fact that I had to replace your product 5 times in a year. That's VERY POOR craftsmanship. I don't even know if they are still producing the original Versa or if the "new & updated" version is supposed to be the fix.

Why spend the same amount of money on a fitbit that stops working within 60 days of purchase, when i can try an apple product that's known for quality?

Fitbit as a company needs to do better. Why should a consumer continue to purchase products from your company that are subpar and within the same price point as a possibly more reliable product? I don't want to leave the fitbit platform, but your company is leaving meany of us with no options, but to try a different brand and compare the quality.

[Newgarminfan]

I’ve same problem I got 4 fitbit watches and 2 of them is gone After firmware update in this month

fitbit versa lite touch screen not response ONLY CAN SEE WATCH FACE !!!

fitbit ionic black screen everything is not working

All of them bought together about 14 months
I’m used to fitbit’s fan now I’m move to garmin

I’m live in thailand And buy it from us