help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa stopped working, screen blacked out

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-10-2019 04:03 - last edited on ‎07-11-2019 12:19 by Moderator Alum

‎07-10-2019 04:03 - last edited on ‎07-11-2019 12:19 by Moderator Alum

My screen blacked out

 

Versa stopped working Screen blacked out

 

 

 

Moderator edit: format

Best Answer
Labels:
0 Votes
22 REPLIES 22

‎07-29-2019 17:23

In response to BVR47

‎07-29-2019 17:23

That is exactly what happened to me! It'd briefly show 0% battery, even
though I'd recently charged it. I suggest you contact customer service.
Best Answer

‎07-31-2019 00:52

In response to JadeZora

‎07-31-2019 00:52

Hi JadeZora

I contacted Fitbit Customer Services, who have agreed to sending me a new Fitbit Versa. This will be my third Fitbit Versa, last one only lasted 5 weeks. So I hope that it is third time lucky! I really enjoy the device, when it is working.

Brian

brian.ralphs@gmail.com

+44-7837 466 531
+44-1442-872378
Best Answer
0 Votes

‎07-31-2019 09:34

In response to BVR47

‎07-31-2019 09:34

Hi Brian

 

I've had an email to say Fitbit are sending me a new Versa...this will be my second replacement since I bought the Versa in January...so three Versas in total... I too LOVE it, but such a shame they go wrong.  I hope Fitbit can sort out the problems within my 12 month Fitbit guarantee as I noted someone in the forum said it stops after the 12 months.  Best wishes  Judy

Best Answer
0 Votes