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Versa stopped working, screen is completely black

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‎03-05-2021 10:05 - last edited on ‎03-05-2021 11:22 by Fitbit Moderator

‎03-05-2021 10:05 - last edited on ‎03-05-2021 11:22 by Fitbit Moderator

My FitBit worked until this afternoon and now the screen is completely black, the lights at the back are off, neither red or green. I've tried to reset it but nothing has happened, it's been on charge for over an hour and still nothing. The battery percentage showed at 77% half an hour before I noticed the screen was black. Can anyone help me?

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎03-05-2021 12:30

‎03-05-2021 12:30

Hey I have the same problem. I hope that FitBit resolves this glitch soon. 

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‎03-05-2021 12:40

In response to Redwinegal

‎03-05-2021 12:40

is it a glitch or is my Versa dead? (it is 3 years old btw)

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‎03-05-2021 15:16

In response to SunsetRunner

‎03-05-2021 15:16

My screen is still blackIs there a fix?


Sent from the all new Aol app for iOS
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‎03-05-2021 20:39

‎03-05-2021 20:39

I’m having a similar problem...though mine is showing the blue fitbit logo and has been since this afternoon. I’ve tried to reset and charge and nothing changes. 

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