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Versa stopped working

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‎08-16-2019 08:10 - last edited on ‎08-18-2019 14:31 by

‎08-16-2019 08:10 - last edited on ‎08-18-2019 14:31 by

Once it hit the one year mark it starting to have problems like Not holding a charge, Not staying connected to device, Not updating steps/syncing at all .. Its has stopped working completely, it want even turn on.. Currently sending it back, it so frustrating how they handle the warranty now, before theyd send signals to devices and just send a new one .. now i have to wait 7-10 business days to get a refund, then I have to repurchase

 

 

Moderator edit: subject for clarity

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‎08-18-2019 14:31

‎08-18-2019 14:31

Welcome to the Fitbit Community @Denesha_Stephen. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing your experience with your Fitbit Versa and Customer Support. I am sure they're helping you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I am sorry to hear you are going through this situation, I totally understand how you are feeling and appreciate your feedback. We're constantly working on improving our devices and user experiences, and your comments are always welcome. I'd suggest to keep communication open with our team since they have already all the details and special tools to continue assisting you. 

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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