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Versa stops measuring heart rate during my exercise

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‎11-18-2019 08:02 - last edited on ‎11-19-2019 08:56 by Fitbit Moderator

‎11-18-2019 08:02 - last edited on ‎11-19-2019 08:56 by Fitbit Moderator

Whenever I’m working out - be it a run or a jog or strength training, my Versa just stops measuring my heart rate. One second my heart rate will be 179 bpm and then it just drops to 119( and my heart is pounding) and then it stops showing any value. 
This happens every time and it’s so frustrating. I’m using an iPhone and I don’t that’s the issue. This makes me wonder how accurate Versa’s heart rate monitor even is.

 

 

Moderator edit: format

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‎11-19-2019 08:55

‎11-19-2019 08:55

@gaursindhu, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Versa is not tracking your heart rate accurately or it stops from tracking your heart rate all of a sudden.

 

I'd like you to try the troubleshooting steps that are listed in this help article. These steps are helpful for this type of issues. After this, monitor your watch's behavior and see if your heart rate gets tracked properly without any issues.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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