Versa stops syncing all of a sudden

[Djaxon]

After charging my versa, I have to sync it everytime. Which is t really a big deal. I sync it monday morning then by Wednesday it stops syncing. Its so frustrating. It never use to do this. I have reset the app and checked the Bluetooth. Please help, it's annoying.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Djaxon, I'm sorry for the late response. However, let me welcome you to our Fitbit Community.

I'm sorry to hear that your Fitbit Versa has to be synced constantly and it stops syncing all of a sudden. By the way, thank you for trying to get this issue resolved before contacting our forums.

I'd like to know what is the brand and model of your phone.

In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, monitor the syncing function during the next 48 hours and see if the issue gets fixed.

Keep me posted on the outcome.

[Djaxon]

I have a huawei p30 lite

[JuanJoFitbit]

@Djaxon, I'm sorry for the late response. However, I appreciate the information requested.

I would just like to know how your Fitbit Versa behave after trying the troubleshooting steps that I recommended in my previous post. Does it stop from syncing all of a sudden? This information will help me to assist you accordingly.

Looking forward to your response.