Versa stops tracking my workout when running on treadmill

[MaggieG123]

I always start my Versa to track my workouts manually.  I've noticed several times that when I'm running, it will randomly just stop tracking my workout (it buzzes on my wrist) and I need to again manually turn it on to track my workout.  This never happens when I'm lifting, only while running (on a treadmill).  Any ideas why this happens??  Very annoying.

[JuanFitbit]

Hi @MaggieG123 , a warm welcome to the Community! I apologize for the delayed response. 

Do you use long sleeves when training? These might stop your activities while you grab on the handle of the treadmill. 

If not, please try restarting your watch.

How do I restart my Fitbit device?

Please let me know how it goes.

[MaggieG123]

Thanks for your response. I can assure you that I'm not wearing long
sleeves that interfere...that's kind of a no-brainer. I did some research
in the community and I see that this is a problem for many, not just me.
How about if FitBit actually fixes this issue?

[JuanFitbit]

Hi @MaggieG123 , than you for your reply! I just asked about the long sleeves, as in some parts of the world the weather is a bit cold a some users still go training with their devices and use long sleeves for the cold weather.  I've notified Support and they'll be contacting you via email very soon. 

Please keep me posted.