Versa strap broken, best place to get a new one

[Reminiss]

The strap for my versa has broken. It's only 5 months old and I'm a bit disappointed that I'm going to have to replace it so soon. Anyone know the best place to purchase a new strap for an affordable price?

[Odyssey13]

Hello and welcome to the forums @Reminiss 

If you purchased the device from an authorized retailer, it should be under warranty. I've notified a moderator about your post and they will be by to assist you with this.

[Reminiss]

Thank you very much for your response. It was a Christmas present which I believe was bought from John Lewis. Hopefully I can sort something, I will wait to hear from the moderator. Thank you very much again for your help.

[LZeeW]

@Reminiss   John Lewis is an authorized retailer in the UK.  I was hoping that I was going to have some good news -- on the US help page, there is a link to warranty band replacements.  Sadly, I learned from a UK member of the Community Council that this link doesn't exist on the UK Help page.  I hope you can get a replacement from Fitbit.  If you don't ask, then the answer always will be no.

That said, if the answer is no, check out Amazon UK or other similar site.  Amazon UK has many varieties of third party bands at fair prices.

[EdsonFitbit · Accepted solution]

@Reminiss Welcome to the Fitbit Community.

I'm sorry to hear about your broken Fitbit Versa wristband. To evaluate your case I sent your information to Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible.

To answer your question, you can purchase wristbands for your watch at the Fitbit Store.

If you would like to check out the Fitbit Warranty Policy, you can visit this site.

@LZeeW @Odyssey13 Thanks for your support.

If you have any question, please don't hesitate to contact us back.