Versa strap warranty

[Hkghatt]

Hi how long is the warranty on the versa strap. I bought my versa from Costco around December 2018 and it has now cracked. I have had to glue it to keep it going. Is it covered and if so how do I get a replacement? 

[Odyssey13]

Hi @Hkghatt  Click here to file a claim on your device's in-warranty Fitbit band. Let us know what happens.

[GrubbyDuck]

Amazon sell some cracking, wacky & attractive 3rd party bands for Versa.

I like these. £10 for 3. Many varied & assorted colours to chose from. Silicone - lots holes so your skin can breath, very soft & flexible.

[Hkghatt]

great thanks. Will do tomorrow and let you know. 

[Hkghatt]

So am trying to file a claim. The form recognises uk but then asks me for state and only allows none, zip code and won’t accept my postcode, telephone number and doesnt accept my mobile so stuck on the claim as it won’t let me go any further. 

[Odyssey13]

@Hkghatt  I've notified a moderator to stop by to assist you. You can also call or chat. Get with customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. If you're not in the USA or if you prefer an online chat or email, then click for contact options

[LiliyaFitbit]

Hi @Hkghatt @Odyssey13 @GrubbyDuck, it's nice to see you again in our Community Forums. 

@Hkghatt I appreciate your participation in the Forums and sharing that your Versa strap has cracked. Thank you for providing the purchase details. I am sorry about the difficulties you experienced trying to file a claim. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. You can take a look at this page for more information about the warranty policy.

@GrubbyDuck I appreciate your participation and sharing the suggestions. 

@Odyssey13 thank you for your support.

I'll be around if you need further assistance. 

[Hkghatt]

thanks everyone. I have now had an email and sent a photo in if my strap. Extremely impressed with the speed of response. Fingers crossed it gets resolved. Thanks again again. 

[LiliyaFitbit]

Hi @Hkghatt, thank you for your reply. 

I am glad to hear you're working with our Support team. I am sure they will try to help in the best possible manner. I appreciate your time and feedback. 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Keep on visiting the forums!