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Versa stuck in restart mode

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‎07-08-2019 14:14

‎07-08-2019 14:14

I noticed my versa was losing time so   performed the usual workaround.

Would not sync to my Samsung S8, turned Bluetooth on and off deleted and re added the app.

Restarted 3 times and finally did a factory reset, for 2 days now its stuck in reset mode instructing me to down load the app. 

Is anyone else having the reset issue?

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‎07-10-2019 19:52

‎07-10-2019 19:52

Welcome to the Fitbit Community @jilgraz. Sorry for the delayed response.

 

I regret to hear that your Fitbit Versa is not working properly. Thank you for letting us know the troubleshooting steps you followed before contacting us.

 

I noticed that you have been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support to get you back on track as soon as possible. Thank you for your patience in the meantime.

 

If you have any questions, please don't hesitate to contact us back at any time.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

View best answer in original post

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‎07-10-2019 19:52

‎07-10-2019 19:52

Welcome to the Fitbit Community @jilgraz. Sorry for the delayed response.

 

I regret to hear that your Fitbit Versa is not working properly. Thank you for letting us know the troubleshooting steps you followed before contacting us.

 

I noticed that you have been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support to get you back on track as soon as possible. Thank you for your patience in the meantime.

 

If you have any questions, please don't hesitate to contact us back at any time.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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