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Versa stuck on Fitbit logo

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‎02-05-2022 08:24 - last edited on ‎02-05-2022 10:17 by Fitbit Moderator

‎02-05-2022 08:24 - last edited on ‎02-05-2022 10:17 by Fitbit Moderator

Using my Fitbit Versa almost after a year and its not starting. Getting Fitbit logo on the screen while plugged into charging however its not starting thereafter.

appreciate if anyone can help

 

Moderator Edit: Clarified subject

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‎02-05-2022 10:19 - edited ‎07-22-2023 04:00

‎02-05-2022 10:19 - edited ‎07-22-2023 04:00

Hi there, @HiteshMundrq. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

Please try following the steps below:

  • Remove your Versa from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa again.
  • If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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1 REPLY 1

‎02-05-2022 10:19 - edited ‎07-22-2023 04:00

‎02-05-2022 10:19 - edited ‎07-22-2023 04:00

Hi there, @HiteshMundrq. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

Please try following the steps below:

  • Remove your Versa from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa again.
  • If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer