Versa stuck on download screen

[karlahsimon]

My versa is stuck on the download fitbit app screen. I have unconnected from the app and tried reconnecting because it stopped syncing. I also tried deleting and downloading the app again. Please help it's been over a month now.

[NellyG]

Hi @karlahsimon Try restarting the Versa several times and see if that allows you to reconnect. If it doesnt try a Factory Reset (see below).

What phone are you using? Is it on the Supported Devices List  ?

If you still have problems, try THIS  Help Article on Set up Issues and THIS  one on Syncing issues. 

If all that fails to help you then contact Customer Support 

Restart your tracker  

Fitbit Support  

VERSA FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.