Versa stuck on logo screen and won't sync

[zbintakies]

Hey, my fitbit ran out of charge, once I put it on charge it only goes to the logo and will not charge or sync back up to the app.  I have tired factory reset all that does in removes the logo and doesn't resit itself.  

I was swimming for a week in Sea water, but worked fine, the week after the above happend.  Any help.

Moderator edit: format

[JuanJoFitbit]

@zbintakies welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's stuck on the Fitbit logo. By the way, thank you for troubleshooting this issue before contacting our forums.

In order to avoid any confusion on my end and provide the same information, please let me know how the factory reset was performed.

In the meantime, please try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. After trying those steps, try changing the clock face to one developed by Fitbit and see if the issue gets fixed.

Regarding the syncing issue, please follow the troubleshooting steps that are described in this help page.

Keep me posted on the outcome! 

[zbintakies]

So to reset I held all three buttons until the screen went black and that it.  If I put back on to charge, it only goes to the logo screen, doesn't charge and doesn't do anything else.  I have left on charge for more then 10 hours.

[JuanJoFitbit]

@zbintakies thank you for getting back and trying the steps shared above. I was able to get in touch with our Support team and was told that they contacted via email and you were able to fix the issue. I'm glad to hear about the great news.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[zbintakies]

Support didn't contact me and the issue was not resolved.  I have have reached out to support directly as my watch is still in warranty 

[JuanJoFitbit]

@zbintakies I'm sorry for the late response. However, I'm so glad to hear that our Support team told you that your Versa is still under warranty.

Don't hesitate to get back if more assistance is needed!