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Versa stuck on logo screen

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‎02-17-2021 19:31 - last edited on ‎02-18-2021 14:03 by

‎02-17-2021 19:31 - last edited on ‎02-18-2021 14:03 by

I have tried everything as per customer service and help pages. My Versa is stuck on the logo screen and won't do anything. I have tried reseting the watch itself, removed devices from Bluetooth put phone on and off, Uninstaller the app and then downloading it again. The watch is stuffed and they are not will ing to help. Please don't tell me to do any of the above as I have and it doesn't work. 

 

 

Moderator edit: subject for clarity 

 

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‎02-18-2021 14:06 - last edited on ‎06-18-2025 08:18 by Fitbit Moderator

‎02-18-2021 14:06 - last edited on ‎06-18-2025 08:18 by Fitbit Moderator

Welcome to the Fitbit Community, @Arlene39.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. Upon checking with our Support team, I was told that you have already contacted them. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you.

See you around.

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