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Versa stuck on message "Bonding failed"

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‎09-04-2021 09:43 - last edited on ‎09-04-2021 13:54 by Fitbit Moderator

‎09-04-2021 09:43 - last edited on ‎09-04-2021 13:54 by Fitbit Moderator

For some reason, my Versa won't sync. I get a message that "Bonding Failed" restart App. I have done this numerous times but to no avail. Also, the time is off by one hour. How can I set it? 

 

Moderator Edit: Clarified subject

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‎09-04-2021 13:54 - edited ‎08-19-2023 06:52

‎09-04-2021 13:54 - edited ‎08-19-2023 06:52

Hi there, @Scorpio13714. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

As a first approach, I'd like to know if you're syncing with a Windows phone or computer? If so, please follow the next steps:

Go into your computer Settings > Devices (printers, mouse) > Bluetooth.

There you'll find all the devices that are 'connected' to the computer's Bluetooth functionality including your Versa. Please unpair it, then perform a restart to your watch and restart the Fitbit app to force it to pair and connect successfully.

As friendly reminder, please keep in mind that your Versa may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-04-2021 13:54 - edited ‎08-19-2023 06:52

‎09-04-2021 13:54 - edited ‎08-19-2023 06:52

Hi there, @Scorpio13714. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

As a first approach, I'd like to know if you're syncing with a Windows phone or computer? If so, please follow the next steps:

Go into your computer Settings > Devices (printers, mouse) > Bluetooth.

There you'll find all the devices that are 'connected' to the computer's Bluetooth functionality including your Versa. Please unpair it, then perform a restart to your watch and restart the Fitbit app to force it to pair and connect successfully.

As friendly reminder, please keep in mind that your Versa may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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