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Versa stuck on message "Data not cleared, Sync & Tried again"

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‎06-29-2021 22:18 - last edited on ‎06-30-2021 08:55 by Fitbit Moderator

‎06-29-2021 22:18 - last edited on ‎06-30-2021 08:55 by Fitbit Moderator

Hi,

I tried to restore the factory settings. However after the action, the watch is showing error message as " Data not erased completely , sync and retry". However since the device is removed from login id, i am not able to sync. I tried switching off and on several times but still the same error messages. when i am trying to sync as new device addition, the connectivity could not be established. kindly help.

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎06-30-2021 09:02

‎06-30-2021 09:02

Hi there, @rajvishnu. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

 

That message usually appears when you performed a factory reset without unpairing the Fitbit. Usually you should unpair your Versa, forget Bluetooth and perform the factory reset. To solve this issue, try these steps in the following order:

 

  • Unpair your Versa from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa again.
  • If there is no connection, restart your Versa.

 

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎06-30-2021 22:03

In response to MarreFitbit

‎06-30-2021 22:03

Hi,

I tried to disable the Bluetooth connection from my mobile .. I had infact removed the device from my app id. still the same error comes. Now i cannot add back the device and sync the device due to the error.

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‎07-01-2021 03:49

In response to rajvishnu

‎07-01-2021 03:49

@rajvishnu I appreciate you had followed the tips and recommendations provided above.

 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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‎07-07-2021 05:56

‎07-07-2021 05:56

Hello, I am having the same issue. Were you able to fix it? If so, please tell me how.

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