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Versa stuck on message "Data not cleared, Sync & Tried again"

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‎09-01-2023 08:56 - last edited on ‎09-02-2023 08:24 by Fitbit Moderator

‎09-01-2023 08:56 - last edited on ‎09-02-2023 08:24 by Fitbit Moderator

I'm having issues factory restoring my device it is stuck saying data not cleared 


Moderator Edit: Clarified subject

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‎09-02-2023 08:26

‎09-02-2023 08:26

Hi there, @Joelo90. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Fitbit device. 

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, please try the steps below:

  • Unpair your Fitbit device from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up the Fitbit device to the relative's Fitbit account.
  • If there is no connection, restart the Fitbit device.


If you have issues to set up your Fitbit device, see Why can't I set up my Fitbit device? 

I've moved your post to the Other Versa Smartwatches board for organization purposes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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1 REPLY 1

‎09-02-2023 08:26

‎09-02-2023 08:26

Hi there, @Joelo90. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Fitbit device. 

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, please try the steps below:

  • Unpair your Fitbit device from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up the Fitbit device to the relative's Fitbit account.
  • If there is no connection, restart the Fitbit device.


If you have issues to set up your Fitbit device, see Why can't I set up my Fitbit device? 

I've moved your post to the Other Versa Smartwatches board for organization purposes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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