Versa stuck on message "To start download the Fitbit app"

[Lalovball]

After my versa 1 glitched and turned off on me. I rest the versa and now it stays on the “download fitbit app to continue” and my phone doesnt find it on the “set up a device” it will stay on “searching” but won't ever find it. I called tech support they didnt know, i did all the youtube videos and nothing.. anyone had this problem?  

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Lalovball. Welcome to the Community Forums. Thanks for trying to troubleshooting the issue with your Versa before reaching out. We‘re taking into consideration your comments and sentiments in regards to our products and services.

In addition to the steps you've tried, please try the following:

• Make sure you've removed your Versa from your Fitbit account and from your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa again.
• If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Hope that helps.