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Versa stuck on message "To start download the Fitbit app"

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‎03-29-2023 07:06 - last edited on ‎03-30-2023 12:45 by Fitbit Moderator

‎03-29-2023 07:06 - last edited on ‎03-30-2023 12:45 by Fitbit Moderator

I need help with Bluetooth it want pair say I need a app not understanding if am already logged in

 

 

Moderator Edit: Clarified subject

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‎03-30-2023 12:46 - edited ‎06-17-2023 10:45

In response to NancyB

‎03-30-2023 12:46 - edited ‎06-17-2023 10:45

Hi there, @MADUKE62. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa. @NancyB Thanks for trying to help. 

As per the message on the Fitbit device's screen, it seems that your Versa is asking you to pair it properly. With that being said, I'd suggest doing the following:

  • Check if by any chance your phone's Bluetooth shows the Versa as a connected device. If so, please unpair/remove it.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa again.
  • If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎03-29-2023 07:18 - last edited on ‎03-30-2023 12:46 by Fitbit Moderator

‎03-29-2023 07:18 - last edited on ‎03-30-2023 12:46 by Fitbit Moderator

Do you have the Fitbit APP downloaded on your phone?

 

Moderator Edit: Formatting

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‎03-30-2023 12:46 - edited ‎06-17-2023 10:45

In response to NancyB

‎03-30-2023 12:46 - edited ‎06-17-2023 10:45

Hi there, @MADUKE62. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa. @NancyB Thanks for trying to help. 

As per the message on the Fitbit device's screen, it seems that your Versa is asking you to pair it properly. With that being said, I'd suggest doing the following:

  • Check if by any chance your phone's Bluetooth shows the Versa as a connected device. If so, please unpair/remove it.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa again.
  • If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes