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Versa stuck on message "To start download the Fitbit app"

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‎06-06-2021 15:31 - last edited on ‎06-07-2021 04:08 by Fitbit Moderator

‎06-06-2021 15:31 - last edited on ‎06-07-2021 04:08 by Fitbit Moderator

My Versa factory reset and it’s stuck on the download app screen like when I first got it. Any tips or help will be appreciated 

 

 

Moderator Edit: Clarified subject

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‎06-07-2021 04:11 - edited ‎08-29-2023 10:40

‎06-07-2021 04:11 - edited ‎08-29-2023 10:40

Hi there, @Amberkate33. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa. 

I recommend following the steps below:

  • Check if by any chance your phone's Bluetooth shows the Versa as a connected device. If so, please unpair/remove it.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa again.
  • If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-07-2021 04:11 - edited ‎08-29-2023 10:40

‎06-07-2021 04:11 - edited ‎08-29-2023 10:40

Hi there, @Amberkate33. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa. 

I recommend following the steps below:

  • Check if by any chance your phone's Bluetooth shows the Versa as a connected device. If so, please unpair/remove it.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa again.
  • If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes