Versa stuck on message "To start download the Fitbit app"

[E_O]

The latest app update dropped my device out of my account. I haven't noticed this until now when I wanted to wear my Versa 2 to count my steps. I tried adding my Fitbit to my phone (Android) but my phone doesn't recognize it. I tried it with my laptop as well but the search fails all the time. I spent hours trying literally everything that's been recommended online and nothing helps. After factory reset, my Versa now tells me to download the Fitbit app to get started. I uninstalled the app and then installed it again, still nothing. I repeatedly tap try again, try again, try again, search fails all the time. What's going on with my Fitbit??? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @E_O. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I understand where your concern is coming from. 

As a first approach, may I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Moving on to the issue, it seems that your Versa 2 is asking you to pair it.  So I'd suggest doing the following:

• Check if by any chance your phone's Bluetooth shows the Versa 2 as a connected device. If so, please unpair/remove it.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?