Versa stuck on message "To start download the Fitbit app"

[Jdmurphy3004]

My versa has been losing about an hour overnight for a couple days and when I tried to sync it it gets stuck.  I have restarted, both Fitbit and phone. I turned Bluetooth off then on, I have unpaired will not re-pair with phone  so installed on my iPad still cannot be found.   I went back to factory settings now it’s in the download the Fitbit app.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Jdmurphy3004. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

As per the message on the watch's screen, it seems that your Versa is asking to be paired. With that said, I'd suggest following the steps below:

• Check if by any chance your phone's Bluetooth shows the Versa as a connected device. If so, please unpair/remove it.
• Remove the Versa from your Fitbit account and your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa again.
• If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

[Jdmurphy3004]

My phone is the Samsung Galaxy S22. I finally got it to sync after doing all that stuff but it doesn’t address the losing an hour over a 24 hour period and it only syncs randomly not when I manually sync it.

Sent from my iPad