Versa stuck on "this app requires the ‘internet’ permission to be granted"

[nadinever]

Fit bit says “this app requires the ‘internet’ permission to be granted….I also can’t change clock face, one last thing, my profile isn’t on top left corner, causing me not able to change things

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @nadinever. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa. 

As per the description of your post, it seems like your Versa is unpaired from your Fitbit account. With that being said, please try the following steps:

• Unpair your Versa from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa.
• If there is no connection, restart your Versa.
• Set up notifications again. 
• Once your Versa is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.