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Versa stuck, there is no progress on firmware update

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‎12-23-2018 08:09 - last edited on ‎10-29-2021 16:46 by Moderator Alum

‎12-23-2018 08:09 - last edited on ‎10-29-2021 16:46 by Moderator Alum

I have been updating to 3.0 for three hours. The watch and phone are pluged in but there is no progress how do I cancel the update and gain access to both phone and watch as I can do without neither for another unknown amount of time.

 

Thanks Paul 

 

 


Moderator edit: subject updated for clarity

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‎12-23-2018 08:32

‎12-23-2018 08:32

If you try to close the Fitbit app you should get a message asking if you want to cancel the update.  Choose to cancel.

 

Alternatively, you can turn off your phone or force quite the app.

Sense, Charge 5, Inspire 2; iOS and Android

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