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Versa suddenly inaccurate when tracking calories burned/heart rate

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‎06-06-2019 09:35 - last edited on ‎06-09-2019 11:22 by Fitbit Moderator

‎06-06-2019 09:35 - last edited on ‎06-09-2019 11:22 by Fitbit Moderator

I've had the Versa for about a year. A few days it started tracking my resting heart rate at 150 bpm on average, causing my average calories a day to skyrocket to 7k+. 

 

I've tried resetting it. Frustrated that now all my data is skewed and I can't edit these things manually. How can I fix this?

 

 

Moderator edit: updated subject for clarity

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‎06-09-2019 11:25

‎06-09-2019 11:25

@forrestry Welcome! Thanks for being part of our Community! Sorry for the delay in my reply.

 

Let me help you with your heart rate reading. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device.

 

Let me know how it goes.

Alvaro | Community Moderator

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