help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa suddenly not recording heart rate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-09-2022 10:25

‎08-09-2022 10:25

I came back from holiday last week and since then my Fitbit versa hasn’t been recording my heart rate and, in turn, calorie burn. I wore it while swimming on holiday (never that far underwater) and it carried on reading my heart rate perfectly until I was back home, so not convinced it’s something to do with the water. The green light isn’t flashing on the underneath of the watch. It also hasnt recorded my sleep since Saturday. 

Any suggestions? Or do I just accept that it has officially died? 

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎08-09-2022 12:06

‎08-09-2022 12:06

Hello @Mjonesington 

 

First make sure your heart rate wasn’t accidentally turned off. On your Versa swipe over to settings, scroll down to heart rate, and look to make sure it’s on. If it is indeed on then turn it off, sync your Versa then turn it back on and sync again. It the heart rate was off initially then turn it back on and again sync your tracker. 

If the problem persist try restarting your Versa by holding down the button on your Versa until you see the Fitbit Logo then release the button. You should feel the Fitbit vibrate telling you the restart is finished. Check if your heart rate is working now. 

😃 Hopefully that fixes the problem. Please let me know how it goes

Best Answer
0 Votes

‎08-09-2022 12:30

In response to SunsetRunner

‎08-09-2022 12:30

Hi @SunsetRunner 

 

Thanks for getting back to me so quickly!

 

I tried both of those things but unfortunately it’s still not working. The green flashing light was temporarily working this afternoon but it’s not coming on anymore. Not sure whether there’s a loose connection somewhere? And, if so, don’t know whether there’s anywhere I could get it fixed…

Best Answer
0 Votes

‎08-09-2022 12:52

In response to Mjonesington

‎08-09-2022 12:52

Hello again @Mjonesington 

 

🤔 You mentioned swimming and going on a holiday recently. I’m wondering if sun lotion (or lotion in general) might have left a bit of residue on the back of your Versa 2 causes poor contact with your skin and having trouble reading a heart rate. Look here on how to clean properly: https://help.fitbit.com/articles/en_US/Help_article/2005.htm

No promises….just a thought 

Best Answer
0 Votes