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Versa suddenly shows way to many steps

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‎05-29-2020 12:28

‎05-29-2020 12:28

All of a sudden, my Versa went from 9000 something steps to 36 036 steps! 

And it won't change back.

First it was only on the app, and the watch was ok. But restarting my phone (since synk did not work at all) it also came on the phone. 

 

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‎08-11-2020 06:09

‎08-11-2020 06:09

Hi @JambaDemon, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa is not showing accurate steps count. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please restart your Versa as described in this help article. After this, check out this help page, which explains how your Fitbit device tracks your steps. Finally, monitor your watch for the next 24 hours and see if it shows the correct amount of steps.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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