Versa suddenly stopped connecting to phone

[Soozshooz]

 I've had my Versa for approximately eight months now and it has worked like a charm. i- especially since getting an updated Samsung. However, in the last three days, it has simply stopped working. I have gone through all of the troubleshooting steps. I've tried to sync and re-sync, turned off and on both my Fitbit and my app, uninstalled and reinstalled my app, etc. I even went so far as to reset my Fitbit with no luck. I continue to get a variety of errors. Often it says I have to restart my Bluetooth ot that my Versa is not connected. I've had a terrible time setting my clock and getting apps because tha app isn't seeing the Versa (even after it might have just mysteriously synced). I have tried Al, 9f the troubleshooting techniques several times and inothing seems to work. My Bluetooth works on other devices mind you. I have removed all my other Bluetooth devices and only left my Fitbit on there to see if that helps, but it did not. It syncs sporadically, but I can't figure out what makes it work or not. On top of it, I am getting messages and notifications sporadically as well, but again there's no consistency to why and when I got them. I want this to work all the time, not just 10% of the time. Super frustrated at the sudden failure.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Soozshooz Welcome to our Fitbit Community! I'm sorry for the late response and I'm also sorry to hear that your Fitbit Versa is experiencing syncing issues. I totally understand how frustrating this is for you. By the way, thank you for troubleshooting this issue before contacting our forums.

Please let me know what is the brand and model of your phone. In the meantime, try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. After this, check out if the issues get fixed.

Keep me posted on the outcome! 

[fantes]

They tell u to go through the trouble shooting and i didn't have no problem with mine til i did the new update last Tue. Ever since the new update seems like everyone is having trouble with any fitbit they have. I have done all the trouble shooting steps five times to work okay for only an hr or two then right back to square one. Wish they stop telling people to do all this when clearly it is on their end.