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Versa suddenly stopped turning on and charging

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‎08-11-2019 04:11 - last edited on ‎08-12-2019 05:08 by Fitbit Moderator

‎08-11-2019 04:11 - last edited on ‎08-12-2019 05:08 by Fitbit Moderator

Hi, i bought versa lite in singapore sprint on june , and suddenly this afternoon fitbit is dead. green light at the back is dead, cannot charge or restart ,also black screen. where in singapore or jakarta can i get it fixed , its supposed to be still in warranty period.

 

 

Moderator edit: updated subject for clarity

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‎08-12-2019 05:07

‎08-12-2019 05:07

@sara1987 welcome to our Fitbit Community! Regarding the charging and display issues that your Versa is experiencing, I was able to get in touch with our Support team and was told that they are taking care of your case via email. They will get back to you soon.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

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