help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa suddenly stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-16-2020 08:56

‎04-16-2020 08:56

Charged my Versa last night.  Dashboard shows 100% charge; syncing is still happening and watch was working this morning.  About half hour ago, noticed the watch face was blank and could not get any kind of app to come up, including the clock face.   Pressed appropriate buttons to reset and all I get are vertical colored lines.  Been trying for the entire half hour.  I have just put it back in the charger but it is still not registering any info, although it was still tracking movement.  I am currently using my Alta while I try to figure out the issues.

Any help is appreciated.

Best Answer
Labels:
21 REPLIES 21

‎04-17-2020 08:24

In response to SunsetRunner

‎04-17-2020 08:24

Well, I took the 25% off bait and ordered a Versa 2. I may regret this, but I really need the sleep analysis feature.

Best Answer
0 Votes

‎04-17-2020 08:57

‎04-17-2020 08:57

This exact thing happened to me last night (Apr. 16). My fitbit was fine. I woke up this morning and the screen is black. I tried to sync it and my app can't find the Versa. I tried holding the two buttons and now I get the FitBit logo but nothing else. It is flashing the logo. I tried every troubleshooting thing I have read or know of. Nothing.

Best Answer