Versa switched off and won’t come back on

[Marfa_uk]

Hi,

I used my versa at the gym yesterday and then charged it when I came in for an hour. It was just about fully charged and by 4pm today it’s completely dead and not responding or charging. Anyone else have any similar issues?

[LiliyaFitbit]

Welcome to the Fitbit Community, @Marfa_uk. 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Fitbit Versa not turning on. Thank you for your efforts to resolve this. I recommend trying the complete troubleshooting steps from this help article: Why isn't my Fitbit device's battery charging? Do you see anything on the screen when you restart the device? 

Let me know the outcome. 

[Marfa_uk]

Hi,
I’ve tried charging it a couple of times for an hour at a time. The first time it just got really hot and the screen came on but just stayed blank. I’ve tried to reset it and nothing and have tried another charge and another reset.
It’s still covered under the amazon returns so I’m going to send it back for a replacement.

[LiliyaFitbit]

Thank you for your reply, @Marfa_uk. 

I am sorry to hear the issue persists, I really appreciate your efforts and your time. Thank you for sharing that you will be sending the device for a replacement. I hope you continue enjoying the Fitbit experience without any issues with your replacement device. 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Let me know if you have any questions.