Versa sync & installation not working on ios 13.1.1 new update

[lyil]

Hi, i had a perfectly functional Versa connected to my Iphone. I updated my Iphone to ios13.1.1 but realized afterwards that my Versa was not syncing anymore because of bluetooth issues.Tried turning both phone and watch off and turning bluetooth on and off as well but nothing worked. Removed my Versa from the Bluetooth devices list and from Fitbit app to try to reset it from scratch but now I can’t install my Versa back on the Fitbit app because it can’t connect to Bluetooth saying it’s turned off even when it’s not. And the bluetooth list is not finding the Versa. Can someone help? Been using Fitbit for years and need a consistant tracking for medical reasons so would really love to solve this quickly please.

[SunsetRunner]

Hi, Fitbit is aware of this problem and published a solution for it, see: https://community.fitbit.com/t5/iOS-App/Stopped-seeing-notifications-after-updating-to-iOS-13/m-p/37.... Hope this helps to solve your problem with iOS update. Regards kuzibri

[lyil]

thanks but that only solves the notifications problem i can’t pair my Versa to my iphone anymore which is a whole different issue. i did try all that before unpairing it and it didn’t help either...notifications was pretty much the only thing working still before I unpaired it 

[lyil · Accepted solution]

SOLUTION 

solution found for reinstalling these Versa:

The crappy IOS update turned off the Bluetooth sharing in the app, go to settings—>fitbit app—> turn on bluetooth—> reinstall Versa

let’s hope it syncs now too

[anniewomble]

I have tried these fixes and my Fitbit app still cannot sync, it just says no device found.  Very frustrating 😢

[andy_glass]

Ive had this problem for over a week all you get from support is an email i have 6 of them now giving details of what to do but it only works for a couple of hours 3 attempts to set up as a new device and its connected but for how long its a joke 

[andy_glass]

my bluetooth wasn't switched off and it still won't connect 3 attempts later to setup as a new device and it has connected lets see for how long this time

[Jmikesell110]

Mine did the same thing and I can not get it to work at all, I even changed my e mail address to my work and still wont hook up.

[andy_glass]

Fitbit needs to get there act together or they are going to loose all there customers instead of denying there is a problem Christmas lists are being made mines had the versa 2 on it put not anymore

Sent from my iPhone  

[anniewomble]

I realised I also had my Fitbit synced to my iPad via Bluetooth,  I turned the blue tooth off on my iPad then resynched with my iPhone and Bingo! Success! 

[Sportscar7]

Thank you very much indeed 

[SunsetRunner]

 I had similar issue but didn't try everything you did.  someone posted a solution that worked for me - go to settings; scroll down to the fitbit app; and thee is a bluetooth setting that was not on in my in-app settings.  i hope you can try and that helps. 

[Mac0angel]

Simple fix thankfully. Go to settings on your iPhone. Select Bluetooth. Under “my devices” select your versa. Then then on “system share notifications”