04-20-2018 13:53
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04-20-2018 13:53
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My phone and Versa are actively syncing but I am not receiving any notifications. The fitbit app does not give options to turn notifications on or off for messaging, phone calls, email, or my calendar. Bluetooth is connected, do not disturb is not enabled, and all my app notifications are turned on on my phone. I've gone through the troubleshooting guides and can't figure this out.
Answered! Go to the Best Answer.
01-04-2019 08:51
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01-04-2019 08:51
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What watch strap mechanism?

01-04-2019 09:27
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SunsetRunner
01-04-2019 09:27
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The hinge thing that lets you supposedly change your watch strap. So far conveniently I have only managed to change to a FitBit branded strap. Any 3rd Party straps I have bought have been unsuccessful in being able to attach to the Versa 😞

01-04-2019
09:44
- last edited on
02-03-2019
12:31
by
SantiR
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01-04-2019
09:44
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02-03-2019
12:31
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SantiR
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Every time I contact Fitbit customer service, it’s the same routine “forget this device and reinstall”. Each time they say “ it shouldn’t happen again” yet it does, every day. They should just be honest and admit they don’t know how to fix the problem. Stop selling stuff that doesn’t work.
Moderator Edit: Format/Personal Info Removed

01-04-2019
09:53
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02-03-2019
12:31
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SantiR
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SunsetRunner
01-04-2019
09:53
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02-03-2019
12:31
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SantiR
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@stevejd wrote:
Every time I contact Fitbit customer service, it’s the same routine “forget this device and reinstall”. Each time they say “ it shouldn’t happen again” yet it does, every day. They should just be honest and admit they don’t know how to fix the problem. Stop selling stuff that doesn’t work.
Have you asked for a refund or an exchange?
Moderator Edit: Format/Personal Info Removed

01-04-2019 09:57
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01-04-2019 09:57
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. . . . . . . . . . . . . .
SteveJD

01-04-2019 10:01
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SunsetRunner
01-04-2019 10:01
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@stevejd wrote:
Not yet. I really like the watch style and was hoping they could fix the problem.
. . . . . . . . . . . . . .
SteveJD
They might exchange for same watch but one that works 🤔

01-04-2019 14:41
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01-04-2019 14:41
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. . . . . . . . . . . . . .
SteveJD
01-04-2019 16:00
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01-04-2019 16:00
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@stevejd Just for clarification, Fitbit purchased Pebble, not Apple, but I got what you meant.
I'm also having massive notification issues since the 3.0 update. For 8 months, the watch worked perfectly no matter what phone I had it paired with (Note 8, iPhone X, Pixel 2 XL, Note 9, Pixel 3 XL) with notifications coming through as they should .
Enter the 3.0 update and suddenly the notifications are working one hour, then nothing the next. Sometimes a restart of the watch fixes it, sometimes it doesn't. I've had to reset the watch, delete the app from my phone, log in again, sync, and then they'll work...for a few hours. Then they stop and I start the whole process over again.
This is beyond frustrating and an update like this should never have seen the light of day. I'm this close to cutting bait and moving to the Garmin Vivoactive 3 or Galaxy Watch. I love that the Versa can connect to multiple phones without resetting it, but if it's not functioning as a smartwatch, what's the point?
01-04-2019 17:12
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01-04-2019 17:12
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I am so happy I met not the only one! This is the exact issue I have. The support department gets it working for the moment and thinks they did their job. But a few hours later my Versa stops works. I am sick of this endless loop.
01-05-2019
13:38
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02-03-2019
12:32
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SantiR
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01-05-2019
13:38
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02-03-2019
12:32
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SantiR
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Even when my Versa does rarely receive notifications (few times a day) when I look in the “notifications” section of the Fitbit app is says “no notifications or messages”.
Moderator Edit: Personal Info Removed

01-05-2019 13:41
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01-05-2019 13:41
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. . . . . . . . . . . . . .
SteveJD

01-05-2019 14:46
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01-05-2019 14:46
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My versa would receive notification for a few hours, then it would stop getting all notifications. I have to restart my watch to receive notifications again. This is very frustrating. My watch was working fine before this V3 update. Now this V3 update ruined it.
01-05-2019 17:15
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01-05-2019 17:15
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@jy1 wrote:My versa would receive notification for a few hours, then it would stop getting all notifications. I have to restart my watch to receive notifications again. This is very frustrating. My watch was working fine before this V3 update. Now this V3 update ruined it.
I absolutely couldn't agree with this more. The 3.0 update completely ruined this watch. The sad part is, it'll take Fitbit 3 months to issue an update that fixes it (if they even bother). I'd rather they just roll the watches back to the previous version until they fix it.

01-07-2019 09:56
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01-07-2019 09:56
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@SunsetRunner wrote:The hinge thing that lets you supposedly change your watch strap. So far conveniently I have only managed to change to a FitBit branded strap. Any 3rd Party straps I have bought have been unsuccessful in being able to attach to the Versa 😞
@SunsetRunner I literally just ran into this problem. So annoying. Tempted to go back to my Blaze, back when Fitbit worked.
01-07-2019 10:46
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SunsetRunner
01-07-2019 10:46
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Yeah it’s such a shame because the Fitbit straps are so expensive!
@DibaSr wrote:@SunsetRunner wrote:The hinge thing that lets you supposedly change your watch strap. So far conveniently I have only managed to change to a FitBit branded strap. Any 3rd Party straps I have bought have been unsuccessful in being able to attach to the Versa 😞
@SunsetRunner I literally just ran into this problem. So annoying. Tempted to go back to my Blaze, back when Fitbit worked.
01-08-2019 07:43
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01-08-2019 07:43
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Hello everyone, I hope you're doing well.
I appreciate you have kept us updated about this situation and have provided your feedback about it. At this moment I have gathered all your information and forwarded it to our development team so they can check this further. Once we have more information to share with you about this issue, we'll make sure post it here in the official Forums.
Thanks for your patience and understanding, have a nice day.

01-11-2019 08:09
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01-11-2019 08:09
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01-12-2019 09:25
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01-12-2019 09:25
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My watch has not been receiving text messages for over two weeks. I have reinstalled it several times and still doing the same thing. This helped finally worked. I was about to send it back to fitbit and purchase a fitness watch from another company. Never had this much problem with the blaze.

01-12-2019 20:49
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01-12-2019 20:49
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01-13-2019
00:13
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01-17-2019
03:39
by
JuanJoFitbit
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SunsetRunner
01-13-2019
00:13
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01-17-2019
03:39
by
JuanJoFitbit
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@zglasgow wrote:
My watch has not been receiving text messages for over two weeks. I have reinstalled it several times and still doing the same thing. This helped finally worked. I was about to send it back to fitbit and purchase a fitness watch from another company. Never had this much problem with the blaze.
So glad it helped.
@stevejd wrote:
Sorry, I may have missed the whole thread, but what was the solution you found that fixed the problem of not receiving text or email on Fitbit Versa?
If you press the left hand button on the watch for a few seconds till a screen comes up with the options of screen wake and notifications. My watch had the notifications off. As soon as I switched switched them on it started letting them through.
Moderator edit: merged reply
