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Versa synced the wrong amount of steps

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‎07-13-2020 23:56 - last edited on ‎07-21-2020 07:43 by Fitbit Moderator

‎07-13-2020 23:56 - last edited on ‎07-21-2020 07:43 by Fitbit Moderator

My Fitbit screwed up my steps big time today! I had over 13,000 and now it shows 5900 for 7/13/20!! What happened???? Thanks!

 

 

Moderator edit: updated subject for clarity

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‎07-21-2020 07:43

‎07-21-2020 07:43

Hi @Jteam3, welcome to our Fitbit Community! Regarding the wrong amount of steps that your Versa synced, I was able to get in touch with our Support team and was told that they assisted you via email. In case the issue persists, please reply to their email and they'll be happy to follow up and assist you accordingly.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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