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Versa synced with app but steps are stuck

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‎06-07-2020 10:57 - last edited on ‎06-23-2020 06:06 by Fitbit Moderator

‎06-07-2020 10:57 - last edited on ‎06-23-2020 06:06 by Fitbit Moderator

New versa synced with app but steps are not moving up and reset but still not working.

 

 

Moderator edit: updated subject for clarity

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‎06-23-2020 06:05

‎06-23-2020 06:05

Hi @neily2, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since the steps are stuck.

 

Please restart your Fitbit Versa as described in this help article. After this, make sure that your Versa tracks and syncs your steps properly to the app.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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