Versa synced yesterday. Today no data for yesterday.

[A7quinn]

Just got the Versa three days ago and I've been syncing throughout the day. Synced data no problem yesterday but today the previous data is mysteriously gone...

[Marrrmaduke]

@A7quinn Is the data also gone from your Dashboard on Fitbit.com? Try logging out and logging back in to your Fitbit mobile app.

[A7quinn]

Thanks for responding. Yes, the data that reportedly synced yesterday is now deleted on my dashboard. I logged in and out like you suggested. Same outcome. Bummer. 

[Marrrmaduke]

@A7quinn Is the versa syncing today's data without problem? Is the data on Dashboard? Could you please keep an eye on the stats on your Versa and on Dashboard on Fitbit.com and let me know if there's any other data loss? I'm wondering if it's just a fluke due to the recent firmware upgrade to 3.0.

[A7quinn]

Friday's data synced on Friday. Saturday it was gone. Saturday's data synced last night. Now this morning both days show up as zero steps. Ah. Why??? 😑

[SunsetRunner]

Hi, which mobile device are you using? Can you find in this site . Scroll down to the OS of the devices and press the one you have, f.i. Android Devices. A long list will open ans see whether your device is in this list. When it is not, Fitbit does not support it yet, hence the syncing problems. Good luck.

[A7quinn]

@Marrrmaduke I just checked my account page and Fitbit says my last sync was December 27th. Guess it has only been phantom syncing on my dashboard since? 

[A7quinn]

@SunsetRunner I have an iPhone 6. I've had other Fitbit devices on this phone (all removed now) without issue. 

[SunsetRunner]

Did you already checked the link of the list I've send you, or just give me the name of your phone and will look it up?

[SunsetRunner]

Do you have the latest version of Fitbi app on your phone, if not update it. If it still does not work, try the following:

1. Deinstall your Fitbit app on your phone

2. Restart your phone

3. Reinstall Fitbit and enable BT on you phone

4, Sync your phoen with the Versa and see if the problem is solved.

Hope this helps. 

[Marrrmaduke]

@A7quinn As I suspected, there was no sync. Are you able to receive Notifications? Just in case, let's re-establish a proper BT connection between your Versa and your phone. Please follow this procedure:

1. Unpair (remove) Versa from your phone's bluetooth settings
2. Uninstall the Fitbit mobile app
3. Reboot your phone and install Fitbit mobile app
4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
5. Login to Fitbit mobile app. Do not pair in phone's Bluetooth settings
6. Grant all permissions incl pairing
7. Configure Notifications in your Fitbit mobile app again. Also, make sure Fitbit Notifications are enabled in your phone Settings. If they are, switch them off, sync, switch them back ON, and sync again.

Additional tips if sync fails: If you have Wifi set up, go to Fitbit mobile app and remove it, then sync your Versa. I noticed that it causes issues for me. If you have other Bluetooth devices paired with your phone, forget them. One of them might be causing issues. Also, make sure Always Connected and All day sync are enabled.