Versa syncing and GPS issues

[azjerry]

Over 12 hours where my Versa refused to sync. A half hour walk where connected GPS never connected. Close to half an hour repeatedly restarting my Versa, restarting my phone, restarting the Bluetooth on my phone in various combinations. I just bought a Samsung Gear S3 today and will put my Versa up for sale as soon as I get home. It's too bad. I really liked the Versa but it just doesn't work right.

Moderator edit: subject for clarity

[WendyB]

Sorry it didn't work for you.

Hope the new one does. Please make sure to read the help files on the new one so you know what to do.

[AlejandraFitbit · Accepted solution]

It's great to see you here @azjerry and @WendyB thanks for stopping by.

I appreciate all the efforts in trying to fix this issue. Before selling the Versa, I recommend taking a look at the following links and follow the instructions provide there:

• Why won't my Fitbit device sync?
• Why isn't GPS working on my Fitbit device?

Also, keep in mind that in order to have a successful connection between your watch and phone, it needs to be a compatible mobile device, did you check if your phone is compatible?

Catch you later. 

[azjerry]

This is not a solution for me. I've gone through all of those steps. The only thing that works, sometimes, is various combinations of restarting the Versa, restarting my phone, restarting the bluetooth on my phone and/or toggling the Always Connected setting.

Note that I have a number of other bluetooth items that connect without fail each and every time. These include a Fitbit Charge 2 and a Fitbit Flex 2. 

[azjerry]

Found a suggestion to clear the bluetooth cache on my phone which I did. To test if it helped I re-added the Versa to my phone's app. The first thing I noticed is that it needed a firmware update. I didn't note what the current firmware was. From my searching it appears the last update was in May, 5 months ago! Why wasn't I notified?

It took several tries but the firmware finally updated. I was happy to see that syncing seemed to be working very well. Whenever I checked, the last sync was never more than 5 minutes old. I could force a sync whenever I wanted. Great! Let's see if this has fixed the syncing issues.

I started searching through the available watch faces, trying to find the one I had previously. I successfully loaded several to the Versa, Looking good, I think. Then I got a connection error message and couldn't easily clear it. 

It's been removed from my account and out up for sale.

[luvToWorkout]

Alejandra,

That is not a appropriate answer. When u sell us the Versa do u put it out in the open that ur device will not work on xyz devices? What kind of sales will u have then? There is no disclaimer when we buy your product.