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Versa syncing and display issues

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‎08-26-2018 23:06 - last edited on ‎08-27-2018 04:29 by Moderator Alum

‎08-26-2018 23:06 - last edited on ‎08-27-2018 04:29 by Moderator Alum

I am having a great deal of trouble with my Versa. It won't sync, it becomes unresponsive to touch, sometimes it won't turn on at all or crashes in the middle of doing something. I have owned three Fitbit and just upgraded to the Versa. I have owned it less than a month and have had more trouble with it than with my other three combined. I have restarted my Versa, my phone, my iPad, my Bluetooth, etc. I have read the forums to try to find a fix. Is the Versa just a bad device? Are they replacing them with a newer or better model? I am ready for a fix now. I have already started researching other options.

 

 

Moderator edit: subject for clarity

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‎08-27-2018 04:31

‎08-27-2018 04:31

A warm welcome to the Community @Tlcteacher.

 

I am sorry to hear about the issues you are experiencing with your Versa, thanks for troubleshooting these problems by yourself. Since the steps you have tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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