Versa syncing and turning off issues

[mickeymom48]

My Versa is not syncing, it gives an error message when trying to sync about the Bluetooth connection. I turn the Bluetooth off and back on and the problem persists.  Also the Versa spontaneously shuts down day or night. After shut down it takes 2-3 minutes before it comes back to the clock. These issues are very annoying and I’ve talked to another Versa owner that is on her second Versa and the same issues are going on with her replacement.

She informed me she is about to switch to an Apple Watch. Definitely considering myself also.  By the way this is my second Versa because the original out of the box would not charge.

Moderator edit: subject for clarity

[AlejandraFitbit · Accepted solution]

Hey @mickeymom48, it's great to see you around.

I will be glad to help you out with the issues you are experiencing with your watch. Please take a look at the following links and follow the instructions provide:

• Why won't my Fitbit device sync?
• How do I restart my Fitbit device?, this will help for the turning off issue.

Let me know the outcome. 

[mickeymom48]

Tried both of your suggestions and it is still spontaneously restarting and
syncing issues