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Versa syncing, battery, and heart rate issues

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‎06-26-2021 22:22 - last edited on ‎06-27-2021 08:27 by Fitbit Moderator

‎06-26-2021 22:22 - last edited on ‎06-27-2021 08:27 by Fitbit Moderator

Versa isn't monitoring heart rate , battery life drains fast (I used to have to charge it every 3 -4 days now I have to charge it everyday), it's not syncing properly. Software/Firmware is up to date on my phone & Fitbit. 

 

Moderator Edit: Clarified subject

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‎06-27-2021 08:34 - edited ‎08-28-2023 05:31

‎06-27-2021 08:34 - edited ‎08-28-2023 05:31

Hi there, @Invrlrn. Welcome to the Community Forums. Thanks for sharing the details about the issues with your Versa.

Regarding the heart rate issue, I'd like you to perform the following steps below for this situation:

  • Switch the Heart Rate settings from On to Off and manually sync your Versa. To switch the heart rate settings on your Versa, from the main screen of your Versa, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your Versa once again. 
  • Once it's done, restart your Versa once again. To do so, press and hold the left button for 8 seconds while it is plugged into the charging cable as if it were charging. 
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.


About the syncing difficulties, please see Why won't my Fitbit device sync? 

As regards to the battery not lasting as expected, please note that Versa battery should last up to 4 days. However, as with other electronic devices, the battery will depend on the features and how often they're used, such as the GPS, Spotify app or animated clock faces. While this doesn't mean that you shouldn't use them, please take into into consideration the conditions that impact your watch's battery.

That being said, I'd recommend to change the clock face to one designed by Fitbit and please confirm if you've followed the tips and recommendations to maximize your watch's battery life described here.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-27-2021 08:34 - edited ‎08-28-2023 05:31

‎06-27-2021 08:34 - edited ‎08-28-2023 05:31

Hi there, @Invrlrn. Welcome to the Community Forums. Thanks for sharing the details about the issues with your Versa.

Regarding the heart rate issue, I'd like you to perform the following steps below for this situation:

  • Switch the Heart Rate settings from On to Off and manually sync your Versa. To switch the heart rate settings on your Versa, from the main screen of your Versa, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your Versa once again. 
  • Once it's done, restart your Versa once again. To do so, press and hold the left button for 8 seconds while it is plugged into the charging cable as if it were charging. 
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.


About the syncing difficulties, please see Why won't my Fitbit device sync? 

As regards to the battery not lasting as expected, please note that Versa battery should last up to 4 days. However, as with other electronic devices, the battery will depend on the features and how often they're used, such as the GPS, Spotify app or animated clock faces. While this doesn't mean that you shouldn't use them, please take into into consideration the conditions that impact your watch's battery.

That being said, I'd recommend to change the clock face to one designed by Fitbit and please confirm if you've followed the tips and recommendations to maximize your watch's battery life described here.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes