Dear Fitbit,
there are numerous different forum posts and literally hundreds of testimonies from different users who just can't get their Versas to sync reliably (regardless of phones or platforms they use) or at all. Many were forced to return the product they really wanted to like.
My question for You is: is there ever going to be a fix for this or is this a massive, unrepairable fail - an inherent hardware issue?
As for my problem, here's a description and a partial solution I was able to find after wasting hours of my life for problem solving of a brand new 230€ product. (This alone is unacceptable for any respectable company.)
Background and issue description:
I bought a Versa Special Edition from German Amazon two days ago. Everything looked good, initial set up with my LG G6 went well. After that, issue after issue. Firstly, no notifications. None at all. Not even a test call from Fitbit app worked. This forced me to Google and then Google again, in vain attempt to find a solution. In the process, I learned that LG G6 is not supported (for unspecified reason, Fitbit decided to ignore LG phones after G3), whatever that might mean. I had never even thought this was actually possible. In the world of mutually compatible Android devices which use the largely the same hardware and communicate with the same standards (BT, WiFi, LTE, etc.), there actually exist supported and unsupported phones? I figured this was bull* and did not back up. If MiBand 2 for 16€ can be compatible with pretty much everything, Fitbit must be as well. After all, the only suspect issue is Bluetooth, the communication protocol.
Looking for a solution:
So I tried literally all the repetitive suggestions I was able to find here or elsewhere. I.e. restarting, factory reseting, unpairing/pairing, playing with various combinations of syncing/notification settings, uninstalling/installing. Nothing. Still no notifications. In fact, after a couple of hours, I noticed that the issue will be with synchronization, not notifications themselves. The Versa was actually unable to sync at all, while being paired successfully. And yet, the initial setup worked just fine. I began to suspect that this was a Bluetooth comunication issue. Yes, it was paired, but the information didn't trasfer correctly. Fitbit app began giving an error for synchronization. I found that unpairing the device in phone settings and restarting the app made it establish a connection for a while and sync some data - just for a while. Then stopped working again, error again.
What finally worked (sort of):
In my despair (really, how in the world is this possible when 60€ unnamed Chinese watch with almost equal abilities - despite being suitable for swimming - to Versa just works and works reliably all the time?) I enabled the developer mode on my G6 and looked for Bluetooth options. Found that AVCRP was set to 1.5 as opposed to 1.4 default setting. So I set it to AVCRP 1.4. Voilà, that fixed the connection. For whatever reason. I have no idea why changing this particular protocol setting worked, but everything suddenly worked and worked beautifully. For 24 hours. This morning the synchronization stopped working again. Until I unpaired Versa from the phone and relaunched the app. Now everything works again. But how long? How reliably? That's the question...
Should I return the Versa? Or is there any hope this will be fixed?
