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Versa syncing to phone but not updating stats

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‎05-21-2019 05:35 - last edited on ‎05-23-2019 09:44 by Fitbit Moderator

‎05-21-2019 05:35 - last edited on ‎05-23-2019 09:44 by Fitbit Moderator

For the past 3 days my Versa has not syncing with my Samsung 6 phone app.

 

When I finally got it to the step count shows but no other data!!! 

On my versa it shows my activity and active hours and sleep but after syncing none of it shows!

 

Im so upset that its not working but also at the fact that I cannot rely on it to track my progress, the reason I spent $350 for it. 

 

Yes Ive tried

updating,

turning on and off, 

Reinstalling the app and versa

...everything.

 

Please please help?

 

Now its stopped syncing to my phone again!!! 

 

This is so frustrating!!!

 

 

Moderator edit: merged reply

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‎05-23-2019 09:50 - edited ‎05-23-2019 09:51

‎05-23-2019 09:50 - edited ‎05-23-2019 09:51

@Kelbel25 Welcome to our Fitbit Community! I apologize for the late response. However, I would like to follow up on the issue that is experiencing your Fitbit Versa since your stats are not showing on your phone. By the way, thank you for trying the troubleshooting steps before contacting our forums.

 

I'd like your to follow the troubleshooting steps that are listed in this help article. This article also contains some of the steps that you already tried but you can skip them and proceed with the steps that have not been followed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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