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Versa syncs but data is different on Dashboard

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‎06-21-2019 13:56 - last edited on ‎06-22-2019 08:30 by Fitbit Moderator

‎06-21-2019 13:56 - last edited on ‎06-22-2019 08:30 by Fitbit Moderator

The data on my versa and the data on both the app and dashboard are not the same.  I am connected to WiFi and the Bluetooth is on.  Has anyone else had similar issues?

 

 

Moderator edit: updated subject for clarity

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‎06-22-2019 08:28

‎06-22-2019 08:28

@SKuczek welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the data on your watch and the Dashboard is different.

 

Please make sure that your phone has the most recent Fitbit app version installed. If the app is up to date, log out of the app, reset your phone, open the app and log in.

 

Finally, restart your Versa as described in this help article. This will refresh your watch internally. Once this has been done, monitor the data on your watch and your Dashboard to see if they show the same information.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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