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Versa syncs inaccurate sleep info on Fitbit app

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‎08-14-2019 07:41 - last edited on ‎08-17-2019 08:34 by Fitbit Moderator

‎08-14-2019 07:41 - last edited on ‎08-17-2019 08:34 by Fitbit Moderator

Ever since the app updated my sleep log has been all over the place. For example, I checked it this morning when I woke up and had my breakdowns of actual sleep. I just went into the app to check in my water/food and my time asleep went up, now said I didn't wake up until I put my versa back on after getting ready for the day, but the breakdowns of Awake/REM/Light/Deep went away.

 

Is anyone else having this issue? What is happening?

 

 

Moderator edit: updated subject for clarity

 

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‎08-17-2019 08:32

‎08-17-2019 08:32

@momboss it's great to see you in our Fitbit Community! By the way, I'm sorry for the late response. However, I would like to follow up on the inaccurate sleep readings that your Fitbit app is showing.

 

Please try logging out of the app, restart your phone, open the app and log in. After this, restart your Versa as described in this help article. After this, monitor your sleep information and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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