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Versa takes a long time to connect to phone

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‎05-13-2020 10:09 - last edited on ‎07-07-2020 06:35 by Fitbit Moderator

‎05-13-2020 10:09 - last edited on ‎07-07-2020 06:35 by Fitbit Moderator

My first post here! Sad it has to be a troubleshooting post. 

 

The last week or so i have noticed that my Versa is is just continually trying to connect to my phone or it takes a real long time to connect when i begin an exercise. Last night it was the first time it actually connected but it didn't do so until about 1.5kms into my bike ride. 

 

Anyone else experiencing this or have a fix for it?

 

 

Moderator edit: format

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‎07-07-2020 06:34 - last edited on ‎08-26-2024 03:50 by Fitbit Moderator

‎07-07-2020 06:34 - last edited on ‎08-26-2024 03:50 by Fitbit Moderator

Hi @WhiskeyJack77, it's great to see you in our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it takes a long time to fully sync your data.

Please restart your Versa as described in this help article. After this, monitor your watch and see if it doesn't take to long in order to sync your data.

As a side note, make sure that your phone has the most recent Fitbit app version installed.

Keep me posted on the outcome.

JuanJo | Community Moderator

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