Versa time is slowing and now will not sync

[Lwing63]

I received a Fitbit Versa as a gift in Nov 2019, and it worked great until recently. For about a week and a half now, it will only sync occasionally with my phone, and for the last 4 days the time started slowing down. I uninstalled and reinstalled the app 3 times. I've rebooted my phone and the fitbit numerous times. Then it stopped syncing all together. After reading forums I did a factory reset, and tried that 4 times. Now it will not pass "download app" - when I try that, nothing happens. Since I still have my Fitbit Alta, I decided to try that and I have no problem connecting it to my phone. Any other ideas would be appreciated.
Thanks

[EdgarasA]

It’s crazy because they all seem from around the end of 2019 that the fitbit lites are failing like this. Mine can’t keep time anymore and rarely syncs. 

[pswals]

Same here. Received mine for Christmas and today it stopped syncing and losing time.

[Herandal]

I got a Versa 2 as a Christmas gift, bought November 2019, and it is also losing time and refuses to sync. Last sync was yesterday at 10:50 AM. It says syncing but will never finish loading the data, so nothing will update. EXTREMELY FRUSTRATED. What’s the point of a watch that can’t tell time? Seems the new android Fitbit app update is the cause of everyone’s recent problems according to google play reviews.

[pswals]

6 hours later- the company is sending me a replacement! 2 support chats! First one was useless and the opposite of support! So I just went back to tech support chat again and was able to work with a helpful agent.  But why can’t they believe you when you report that you have read the support articles AND have followed all of the steps. 
I uninstalled and reinstalled app from phone 4 times. Did countless restarts of both device and phone. 
Thankful for agent who was able to help- but really  —- 5 hours of troubleshooting on my own and another hour with tech support only to discover the device needs replacing?

[Herandal]

@pswals did they say what was wrong with the device? I don’t want to spend the 5 hours you took on top of the time I’ve already spent if my device is also broken.

[pswals]

Nope! The first agent said it needed a factory reset, but that never came up in the second support chat. He just confirmed that I had turned off/on both devices and uninstall app etc. when they still would not connect he sent me a link to order free replacement.

[SteveCoatney]

The problem of time slowing down is due to the device not synching.  That's how it keeps accurate time.   It has to synch.

But I too have had problems with synching over the years (and Fitbits just dying).  Sigh.  They're great devices when they work.   I've replaced quite a few (4 or 5?) and am in the process of replacing another.  All have been under warranty.    But then I figure rather than replace the one  have for free, I bite on the 50% off another model offer, and go through the same process.     Hey, I had to replace one in about 2 weeks.  🙂