Versa totally dead after 10 hours

[HoosierGirl_85]

My Versa (8 months old) has been.drainng the battery within 10 hours. I noticed 2 nights ago my versa was totally dead at 2:00am, I use the device for my alarm, thank goodness I was already awake!  I placed on the charger until later that morning! I turned off the auto-wake and notifications to see if that was the problem, same thing, it was dead before I quit work and had to charge it again to log my exercise. I also cleaned the contacts on the back, as stated in another post. No change, I do try to sync with my iPhone every day or every 2nd day. Charged the device again to 100%, removed from charger at 5:30am, noticed the time was incorrect at 9:00am and synced with my iPhone to update. By 2:00pm the device was totally dead again! I used to get 3-4 days off one charge, even with auto-wake and notifications turned on!  This device is totally useless to me in this condition! Any fix on the battery drain issue? Thanks! 

[SunsetRunner]

Hi, did you already tried the multiple restart procedure with the two buttons method? If not. I would recommend you to do that and see if the problem is solved. If yes, reach out to Customer Support and ask for a battery test. 

[JuanJoFitbit]

@HoosierGirl_85 welcome to our Fitbit Community! I'm sorry for the late response. However, I'm happy to assist you with your Fitbit Versa since its battery is draining fast.

I'd like you to try the tips that are listed in this help article. These tips are helpful in order to improve the battery life of your Versa. After this, monitor your Versa and see if the issue gets fixed.

Keep me posted on the outcome! 

[HoosierGirl_85]

I’ve tried all of the tips, except for shutting down the device. I gave up and purchased a new Versa! Let’s hope this one lasts longer! Very disappointing!

Share a Smile! 😊

[JuanJoFitbit]

@HoosierGirl_85 I'm glad to hear that you are back on track with a new Fitbit Versa. Thank you for posting the update here. I totally understand how you feel and I appreciate your feedback and comments since this helps us to keep improving.

I'd like to invite you to visit our Discussions board, where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[HoosierGirl_85]

Not back on track yet! I haven’t received my new device, the holiday slowed it down a bit!

Share a Smile! 😊

[JayRMay]

Why did you give them more money when the first one was crap? It was only 8 months old. They should have given you a new one since their product was worthless to you. 

[JayRMay]

So essentially you're asking people to use the Versa as a normal watch? What's the point of buying a fitbit watch if you're not able to use all of the features? Seems silly to buy a watch with all of the functions but then we're told to turn all of these functions off so the battery doesn't die. How about building a watch with good battery life like your ads say you have?